How we protect and use your information
We collect information you provide directly to us, such as when you create an account, use our referral links, subscribe to our newsletter, or contact us for support. This includes your name, email address, phone number, delivery address, and preferences.
We also automatically collect certain information about your device and usage of our services, including your IP address, browser type, operating system, referring URLs, and pages viewed on our site.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.
We may also use your information to personalize your experience, analyze usage patterns, detect and prevent fraud, and comply with legal obligations.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.
We may also disclose your information when required by law, to protect our rights and property, or in connection with a business transfer or merger.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
We regularly review our security practices and update them as necessary to maintain the confidentiality and integrity of your data.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.
For detailed information about our cookie practices, please refer to our Cookie Policy.
Our platform integrates with various third-party services, including payment processors, delivery tracking systems, and analytics providers. These services have their own privacy policies governing the collection and use of your information.
We encourage you to review the privacy policies of any third-party services you interact with through our platform.
Your information may be transferred to and processed in countries other than Japan. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than Japan.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
You have the right to access, update, or delete your personal information. You may also opt out of certain communications and marketing materials by following the unsubscribe instructions provided.
If you have questions about your rights or wish to exercise them, please contact us using the information provided in the Contact section below.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents and guardians are encouraged to monitor their children's internet usage and help enforce this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.
Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@merlivoice.com
Phone: +81-3-3408-3518
Address: 2 Chome-2-1-10-3 Oguro, Suruga Ward, Shizuoka City 422-8072
This Privacy Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.